We invest more time than necessary at every stage of our process. We have our own proprietary malt barns, hand-turning our barley day and night. We allow for perfectly timed fermentation periods. And we take our time to hand-select our casks, nosing every single one before it is filled with our new make. This care and attention to detail is what creates the complex balance of not just Smoke, but also maritime minerality and fresh stone fruit notes which is so characteristic of our timeless house style.
Professionally packed and fast shipping
We provide a variety of shipping options due to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse employees will pack all goods to our exacting requirements. Your goods are thoroughly checked and properly secured before shipping. We ship to thousands clients every day from all over the world. The fact that we are dedicated to becoming the largest online retailer in the world is evident. The warehouses and centers of distribution are in Europe, as well as the USA.
It is important to note that orders with more than one item will be processed according to the specific item.
Prior to shipment, we will examine thoroughly the items you've purchased. Most orders are now shipped within 48 hours. The delivery time is between 3-7 working days.
Returns
The inventory is always changing and we cannot completely manage it because of the fact that several parties are involved, which includes our warehouse and factory. Therefore, the actual inventory could alter at any time. Be aware that it's possible that your order could become unavailable even after you have placed the order.
The period of time is 30 days. If it's been more 30 days since you made your purchase and we're unable to offer you a complete exchange or refund.
The item you purchase must be in the original packaging and be unused. It must also be in the original packaging.
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